How to delete your account

Last updated: September 8, 2026

1. Which account this covers

The same account is used both in the "Account" tab of the SofiaGO app and in the website dashboard (sofiago.eu/sign-in) — the steps below delete both at once.

2. Steps to delete

1. Email [email protected] from the address you registered with, subject "Delete account".
2. For security we may ask you to confirm from that same email before we process the request.
3. We delete the account manually, usually within a few business days, and confirm by email once it's done.

The app doesn't yet have a self-service "Delete account" button in the Account tab — until it does, an email request is the only way.

3. What gets deleted

• your account — name, email, password (hash);
• every listing, photo and description you've added;
• your list of favorite places.

4. What may remain briefly

Technical logs (IP address, request time), used only to protect against abuse, expire automatically after a short period and are no longer linked to the deleted account — see also section 3 of our privacy policy.

5. Contact

Questions about deletion: [email protected].